Shipping policy
Overview
Please read these shipping terms carefully when purchasing online. If you have any questions, contact us at online@empirehome.com.au, call 1300 615 840, or visit our Contact page.
Deliveries are made to physical addresses only. We do not deliver to PO Boxes or Parcel Lockers.
Western Australia
Please Note: Sale Period Click & Collect Notice
During our sale period, Click & Collect orders must be collected within 7 days of receiving your Ready for Collection email. This temporary collection window helps us manage limited storage space and high sale order volumes. If you are unable to collect within this timeframe, please contact us as soon as possible.
Perth Metro Delivery
We offer a flat shipping rate of $205 for standard delivery to most Perth Metropolitan locations, covering Joondalup to Cockburn, and east including Belmont and Yokine. For locations outside this zone or during busy periods, we may engage an external courier, which may result in a higher delivery fee.
For any deliveries that require assembly, we have assembly options available for an additional fee:
- Simple assembly: additional $50, making it $255 for the total fee.
- Complex assembly (beds): additional $100, making it $305 for the total fee. This service includes complimentary packaging removal.
- Note: Please give our delivery team approximately 1-2 hours for complex assembly items
Please note, if we are required to outsource your delivery due to location and/or distance or high demand your delivery fee may be higher than the $205 flat rate.
In-house metro deliveries run on Fridays and Saturdays. You will be contacted to arrange a suitable day. The day prior to delivery, you will receive an estimated arrival time between 2:00 pm and 5:00 pm.
If no one is available to accept the delivery and no authority to leave has been given, the goods will be returned to our warehouse and a second delivery fee will apply.
WA Regional Delivery
We deliver to WA regional locations via our external courier partners. Please contact us at online@empirehome.com.au for a tailored shipping quote.
Interstate Delivery (NSW, VIC, QLD, SA & ACT)
We offer a flat rate of $299 for standard furniture delivery to eligible postcodes in NSW, VIC, QLD, SA and ACT. See the postcode list below.
Deliveries are typically scheduled between 6:00 am and 8:00 pm on weekdays, with occasional weekend delivery. These windows are indicative and may change without notice.
The courier will contact you 24 to 48 hours before your scheduled delivery to confirm the delivery window.
Delivery & Access
Goods will be delivered to the front door of the nominated address only. For apartment or unit deliveries, items will be taken to the ground floor foyer. The driver may assist with accessibility at their discretion.
Deliveries are via a one-person team. You may be required to assist with lifting or manoeuvring bulky items.
Someone must be present at the delivery address. If no one is present, the courier will leave the items unattended and provide photo proof of delivery.
Please allow up to 30 business days from the date of purchase for East Coast deliveries, depending on when your order is placed and the next scheduled shipment.
Eligible Postcodes ($299 Flat Rate)
NSW: 2000, 2006–2011, 2015–2029, 2030–2033, 2035–2039, 2040–2049, 2050, 2052, 2055, 2060–2077, 2079–2089, 2090, 2092–2097, 2099–2123, 2125–2128, 2130–2148, 2150–2157, 2158–2168, 2170–2173, 2175–2179, 2190–2200, 2203–2214, 2216–2219, 2220–2230, 2232–2234, 2250–2251, 2256–2265, 2267, 2278, 2280–2287, 2289–2299, 2300, 2302–2308, 2311–2331, 2333–2347, 2350–2361, 2365, 2369–2372, 2379–2382, 2388, 2390, 2395–2404, 2408–2411, 2415, 2420–2430, 2439–2441, 2443–2449, 2450, 2452–2456, 2460, 2462–2466, 2469–2476, 2477–2484, 2486–2487, 2490, 2500, 2502, 2505–2506, 2508, 2515–2519, 2522, 2525–2530, 2533–2541, 2545–2551, 2555–2559, 2560, 2563–2579, 2580–2588, 2590, 2594, 2640–2649, 2650–2653, 2655–2656, 2658–2661, 2663, 2665–2666, 2668, 2671, 2680–2681, 2700–2703, 2705–2707, 2710–2717, 2720–2722, 2725–2727, 2729–2739, 2745, 2747–2750, 2752–2759, 2760–2763, 2765–2769, 2770, 2773–2787, 2790–2795, 2797–2799, 2800, 2803–2810, 2820–2821, 2824, 2827–2831, 2842–2850, 2852, 2864–2871, 2875–2876, 2880, 2899
QLD: 4000, 4005–4014, 4017–4019, 4021–4022, 4029–4032, 4034–4037, 4051, 4053–4055, 4059–4061, 4064–4069, 4070, 4072–4078, 4101–4119, 4120–4125, 4127–4133, 4151–4157, 4159, 4161, 4164–4165, 4169–4174, 4178–4179, 4205, 4207–4219, 4220, 4223–4230, 4270–4272, 4275, 4280, 4285, 4287, 4300–4313, 4340–4347, 4350, 4352–4365, 4370–4385, 4387–4388, 4390–4403, 4422, 4500–4512, 4514–4521, 4550–4565, 4568–4572, 4574–4575, 4600–4625, 4650, 4655, 4659–4673, 4865
VIC: 3000, 3002–3006, 3008, 3010–3013, 3015–3029, 3030–3034, 3036–3039, 3040–3059, 3060–3068, 3070–3076, 3078–3079, 3081–3091, 3093–3097, 3099, 3101–3111, 3113–3116, 3121–3139, 3140–3149, 3150–3156, 3158–3169, 3170–3175, 3177–3179, 3180–3199, 3200–3202, 3204–3207, 3211–3227, 3233, 3235–3243, 3249–3251, 3254, 3260, 3264–3269, 3270–3279, 3280–3287, 3289, 3292–3294, 3300–3305, 3309–3312, 3314–3315, 3317–3319, 3321–3325, 3328–3335, 3337–3338, 3340–3342, 3345, 3350–3352, 3355–3357, 3360–3361, 3363–3364, 3370–3371, 3373, 3375, 3377–3379, 3380–3381, 3384–3385, 3387–3388, 3390–3393, 3395–3396, 3400–3401, 3407, 3409, 3412–3415, 3418–3420, 3423–3424, 3427–3435, 3437–3438, 3440–3442, 3444, 3446–3448, 3450–3451, 3453, 3458, 3460–3465, 3467–3469, 3472, 3475, 3478, 3480, 3482–3483, 3485, 3487–3489, 3490–3491, 3494, 3496, 3498–3995
ACT: 2600–2607, 2609, 2611–2612, 2614–2615, 2617–2620, 2900, 2902–2906, 2911–2914
SA: 5000, 5005–5025, 5031–5035, 5037–5039, 5040–5052, 5061–5076, 5081–5098, 5106–5118, 5120–5121, 5125–5127, 5131–5134, 5136–5139, 5140–5142, 5144, 5150, 5152–5174, 5201–5204, 5210–5214, 5231–5238, 5240–5246, 5250–5256, 5259–5273, 5275–5279, 5280, 5290–5291, 5301–5312, 5320–5322, 5330–5333, 5340–5346, 5350–5357, 5360, 5371–5374, 5381, 5400–5417, 5440, 5491, 5501–5502, 5800, 5810, 5839, 5950
For postcodes outside this list, please contact us at online@empirehome.com.au for a tailored quote.
Tasmania & Northern Territory Delivery
We do not currently offer a flat shipping rate to TAS or NT. Please contact us at online@empirehome.com.au for a tailored quote.
Click & Collect
Click & Collect is available from our Bibra Lake location. You will be notified by email or phone when your order is ready for collection, typically within 1 to 3 business days of your order being confirmed. Please bring your ID or order confirmation email as proof of purchase.
When collecting, please come prepared to load and transport your order. For safety reasons our team cannot assist with loading vehicles. For furniture and larger items, please bring a trailer or suitable vehicle and a second person to help.
Collection Window
You must collect your order within 7 calendar days of receiving your Ready for Collection email, unless otherwise agreed by Empire Home in writing. Your exact collect-by date is included in that email.
If you cannot collect within this timeframe, contact us at online@empirehome.com.au or 1300 615 840 before your collect-by date to request an extension. Extensions are at Empire Home’s discretion and may not be available during major sale or peak trading periods.
