Delivery times to the East Coast are currently extended due to external transport disruptions – including rail works and a broader shortage of freight capacity out of WA – that are outside of our control. This is affecting the freight network generally, not specific to your order.

What if I need my order sooner?

Contact us at online@empirehome.com.au and we'll check current stock and freight options for your order.

This isn't our usual standard, and we're actively working to bring timeframes back down. Thank you for your patience.

Delivery fees are calculated at checkout once you enter your delivery address, based on your selected products weight and dimensions.

If you are based out of WA, please contact us for a customised shipping quote.

Click & Collect is available from our Bibra Lake (WA) warehouse, 25 Port Kembla Drive, Bibra Lake WA 6163 Mon to Fri 9:30am to 3:00pm, Sat 9:00am to 12:00pm by prior arrangement, Sun and public holidays closed. You have 7 calendar days to collect from your Ready for Collection email. Please come prepared to load your own vehicle, as for safety reasons our team cannot assist with loading (OH&S).

Our team will give you a call prior to organising delivery so we can ensure your pieces get delivered on a day you prefer.

Yes, you can definitely arrange your own courier! At checkout, please select click and collect - then please send us an email with the date of pickup and courier company.

No. PO Boxes and Parcel lockers are usually too small to accept most of our items. Our items are delivered by couriers that will bring your order straight to your door.

Yes! Nearly all of our products are available to pre-order and come in a range of finishes. Once processed, all pre-orders will take about 14-16 weeks and up to 20 weeks during busy periods. If you would like to enquire about pre-ordering something that is not shoppable, please contact us and we can organise this for you.

No. Currently we only ship Australia wide.

If you think you're the right fit for Empire, please email jobs@empirehome.com.au

Change-of-mind returns must be requested within 14 days of the date of purchase or delivery, whichever is later. We do not offer refunds for change of mind. We may, at our discretion, offer a store credit or exchange, provided the item is unused, unassembled, in its original condition, the packaging is intact and proof of purchase is provided.

Sale and discounted items may be returned within 14 days for exchange or store credit only, on the same conditions. Final clearance, floor stock, ex-display, custom, special and made-to-order items cannot be returned for change of mind.

All Empire product is quality controlled. If a product arrives with a manufacturing fault we will replace or repair it at no cost to you. Please report transit damage within 7 days of receiving your order, with photographs.

Nothing here limits your rights under the Australian Consumer Law. Full detail is in our Refund Policy.