Frequently Asked Questions
Shipping
How much is shipping?
How much is shipping?
Homewares are priced by weight and destination, from $11.95, and calculated automatically at checkout. Furniture is delivered for a flat fee, shown on each product page and set by your state. You will see your exact delivery cost at checkout before you pay.
How do I know what shipping will cost before I check out?
How do I know what shipping will cost before I check out?
For furniture, the flat delivery fee for your state is shown on the product page. For homewares, add your pieces to your cart and enter your address to see the correct rate.
Do you offer express delivery?
Do you offer express delivery?
Yes. Express delivery is available on homewares Australia-wide. It is not available on furniture.
Can I pick up my order?
Can I pick up my order?
Yes. Free Click and Collect is available from our Bibra Lake warehouse. Orders are usually ready within 1 to 3 business days, and we will email you when yours is ready. Please collect within 7 days. Collection hours are Monday to Friday, 9:30am to 3:00pm, and Saturday, 9:00am to 12:00pm by arrangement. Please bring help to load your order.
Can I arrange my own courier?
Can I arrange my own courier?
Yes. Select Click and Collect at checkout, then email us your pickup date and courier details.
How long will delivery take?
How long will delivery take?
In-stock homewares usually arrive in 2 to 8 business days. For in-stock furniture, our team confirms your Perth metro delivery date after you order; east coast delivery takes 15 to 30 days. Made-to-order pieces take approximately 14 to 16 weeks to reach our Perth warehouse, plus delivery.
Can I choose my delivery date?
Can I choose my delivery date?
For furniture, our team will contact you before delivery to arrange a day that suits you.
Which areas do you deliver to?
Which areas do you deliver to?
We deliver Australia-wide. For furniture to Tasmania, the Northern Territory and remote areas, please contact us for a quote. We do not deliver to PO Boxes or parcel lockers.
Do you ship overseas?
Do you ship overseas?
No. We currently ship within Australia only.
What if my item does not fit through the door?
What if my item does not fit through the door?
Please measure your doorways, stairwells and lifts before ordering. For Perth metro, furniture is delivered inside your home on the ground floor. For interstate deliveries, furniture is delivered to the front door of your nominated address. We cannot take responsibility for pieces that do not fit the space.
What if my order arrives damaged?
What if my order arrives damaged?
Please report transit damage within 7 days with photos, and we will arrange a repair or replacement.
Payments
Can I pay with Afterpay?
Can I pay with Afterpay?
Yes. You can pay with Afterpay on orders up to $4,000. Just choose Afterpay at checkout.
How does Afterpay work?
How does Afterpay work?
Afterpay lets you split your order into smaller interest-free payments. On smaller orders, you can pay in 4 instalments over 6 weeks. On larger pieces, you can choose monthly instalments over 6 to 12 months. The options available for your order are shown at checkout.
Is there a limit on what I can spend?
Is there a limit on what I can spend?
Afterpay is available on orders up to $4,000. Afterpay also sets a personal spending limit for each customer, so the amount available to you may vary. You will see what you are approved for at checkout.
Do I need an Afterpay account?
Do I need an Afterpay account?
Yes. You can set one up or log in when you choose Afterpay at checkout, and approval is instant. There is nothing to arrange in advance.


